Return & Refund Policy

14-Day Return Policy

Labsense International LLC voluntarily accepts eligible returns requested within 14 calendar days of the delivery date.

To qualify for a standard return under this 14-day policy, the product must:

• Be unused and unopened
• Be in its original condition
• Have all original seals, protective wrapping, and packaging intact
• Include the original box and any accessories included with the product
• Show no signs of opening, spraying, testing, use, alteration, or customer-caused damage
• Be accompanied by valid proof of purchase or the original order number

Products that do not meet these conditions are generally not eligible for a standard return under our voluntary 14-day return policy.

Nothing in this policy limits any rights a customer may have under applicable federal, state, or local law.

Opened or Used Fragrances

Except where otherwise required by applicable law or where the product arrived damaged, defective, leaking, or incorrect, opened, sprayed, tested, or used perfumes and fragrance products are not eligible for return under our standard 14-day return policy.

This includes products whose original seal or protective wrapping has been removed or broken.

Because fragrance perception is subjective, dissatisfaction with the scent itself does not constitute a product defect.

Factors such as scent preference, sweetness, intensity, projection, longevity, or how a fragrance develops on an individual’s skin are not considered defects by themselves.

Return Period for Online Orders

For purchases made through Labsenseperfumes.com, the 14-day return period begins on the date the order is shown as delivered by the shipping carrier.

To request a return, customers must contact Labsense International LLC within the applicable return period and receive return instructions before sending merchandise back.

How to Request a Return

Before returning any product, please contact Labsense International LLC for return instructions.

Contact us at:

Email: Labsense.store@gmail.com

WhatsApp: +1 (407) 669-0129

Please provide:

• Your full name
• Order number
• Product being returned
• Reason for the return
• Photographs when requested

Please do not send merchandise back before receiving return instructions.

Unauthorized returns may be refused where permitted by applicable law.

Return Shipping Costs

For a voluntary standard return of an eligible, unopened product under our 14-day policy, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

However, if the return results from:

• An incorrect product shipped by Labsense International LLC
• A product that arrived damaged
• A product that arrived defective
• A product that arrived leaking

Labsense International LLC will determine the appropriate resolution and may cover reasonable return shipping costs.

We strongly recommend using a trackable shipping service when returning merchandise.

Labsense International LLC is not responsible for voluntarily returned packages that are lost in transit before reaching us.

Damaged, Broken, or Leaking Products

If an order arrives damaged, broken, or leaking, please contact us as soon as reasonably possible.

For faster resolution, we recommend notifying us within 48 hours of delivery.

The 48-hour period is intended to help us document shipping damage and is not intended to eliminate any rights that cannot legally be waived.

Please provide:

• Your order number
• Photographs of the damaged product
• Photographs showing leakage or breakage
• Photographs of the product box
• Photographs of the shipping box
• Photographs of internal packaging
• A brief description of the problem

Please retain the product, shipping box, and packaging materials until the claim has been reviewed.

The carrier may require photographs or original packaging as part of a shipping claim.

Depending on the circumstances and product availability, an approved claim may result in:

• Replacement
• Refund
• Store credit, if accepted by the customer
• Another appropriate resolution

Incorrect Product Received

If Labsense International LLC sends a product different from the item ordered, please contact us as soon as possible.

Please provide your order number and photographs of the product received.

Once the error has been confirmed, we will provide instructions for resolving the issue.

Customers will not be responsible for reasonable return shipping costs when an incorrect product was shipped due to our error.

Missing Items

If an order contains multiple products and an item is missing, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number
• Name of the missing product
• Photographs of the products received
• Photographs of the shipping box and packaging, when available

We will review the order and fulfillment records and determine the appropriate resolution.

Defective Products

If you believe that a fragrance bottle, atomizer, cap, pump, or another product component is defective, please contact us with:

• Your order number
• Description of the issue
• Photographs or video when reasonably available

A manufacturing or functional defect is different from personal dissatisfaction with the fragrance.

Normal variations in fragrance perception, performance, packaging, or presentation do not necessarily indicate a defect.

Fragrance Performance and Personal Preference

Fragrance performance can vary depending on factors including:

• Skin chemistry
• Temperature
• Humidity
• Application method
• Storage conditions
• Fragrance concentration
• Individual scent perception

Labsense International LLC does not guarantee a specific number of hours of fragrance longevity, projection, or performance unless such a guarantee is expressly stated for a particular product.

Personal preference regarding a fragrance’s scent or performance does not make an opened or used fragrance eligible for a standard return.

Packaging and Manufacturer Variations

Manufacturers may periodically modify packaging, bottle design, labels, boxes, colors, graphics, batch identification, or other product presentation details.

Minor manufacturer-authorized packaging or presentation differences do not automatically mean that a product is defective or incorrect.

If you believe you received the wrong product, please contact us before opening or using it whenever reasonably possible.

Non-Returnable Items

Except where otherwise required by applicable law, the following products are generally not eligible for a standard voluntary return:

• Opened perfumes
• Used perfumes
• Tested or sprayed fragrances
• Products with removed or broken seals
• Products damaged after delivery by the customer
• Products missing original packaging
• Items marked Final Sale
• Complimentary or promotional items
• Samples
• Testers identified and sold as testers
• Products returned outside the applicable 14-day return period

This provision does not eliminate rights that may apply to damaged, defective, incorrect, or otherwise legally nonconforming merchandise.

Gift Sets and Bundles

Gift sets, bundles, promotional sets, and multi-item packages must generally be returned complete, unopened, and unused to qualify for a standard voluntary return.

All components, accessories, boxes, and included items must be returned together.

Individual components generally cannot be returned separately unless an individual item arrived damaged, defective, leaking, or incorrect.

Promotional Products and Free Gifts

If an order included a free gift or promotional product based on the value or contents of the original purchase, the promotional product may be required to be returned if the customer voluntarily returns merchandise that causes the purchase to no longer qualify for the promotion.

Where permitted by law, the reasonable value of an unreturned promotional product may be deducted from the refund if the original qualifying conditions are no longer met.

Exchanges

Direct exchanges are subject to product availability and are not guaranteed.

For eligible voluntary returns, Labsense International LLC may process a refund, after which the customer may purchase a different product.

For an approved damaged, defective, leaking, or incorrect product claim, we may offer a replacement when inventory is available.

Refund Processing

After an authorized voluntary return is received, the merchandise will be inspected.

If the return meets the requirements of this policy, the refund will generally be issued to the original payment method.

After Labsense International LLC processes a refund, banks, credit card issuers, and payment providers may require additional time before the credit appears in the customer’s account.

A typical processing period may be approximately 5–10 business days, but actual timing is controlled by the customer’s payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns made under our standard 14-day policy.

This does not apply where reimbursement of shipping charges is required by law or where Labsense International LLC determines that the return resulted from our error or an approved damaged or defective product claim.

Orders That Received Free Shipping

If a voluntary return causes the portion of an order retained by the customer to fall below the original free-shipping threshold, Labsense International LLC may, where permitted by applicable law and where clearly disclosed, deduct the standard outbound shipping cost associated with the original order from the refund.

This provision does not apply when the return is the result of an error by Labsense International LLC or where applicable law requires otherwise.

Refused or Undeliverable Packages

Packages returned because of:

• Incorrect address
• Incomplete address
• Refusal by the recipient
• Failure to claim the package
• Other customer-related delivery problems

may be processed as returns after the merchandise is received and inspected.

Applicable original shipping or reshipping costs may be deducted from a voluntary refund where permitted by law.

Order Cancellations Before Shipment

If you wish to cancel an online order, please contact us as soon as possible.

We will make reasonable efforts to cancel the order before it enters the shipping process.

Once an order has been transferred to the shipping carrier, a voluntary cancellation may no longer be possible and the order will generally be handled under the applicable return provisions of this policy.

Packages Marked as Delivered

If carrier tracking indicates that an order has been delivered but the package cannot be located, please follow the procedures described in our Shipping Policy and contact us for assistance.

A carrier delivery scan alone does not automatically determine the outcome of every claim.

Labsense International LLC may review:

• Carrier tracking information
• Delivery documentation
• Shipping address
• Carrier investigation results
• Other relevant information

before determining the appropriate resolution.

Payment Disputes and Chargebacks

We encourage customers to contact Labsense International LLC first if they experience an order, payment, shipping, or product issue.

Contacting us directly often allows the matter to be reviewed and resolved more quickly.

Nothing in this section prevents a customer from exercising legitimate rights available through their financial institution or applicable consumer protection law.

Fraud and Return Abuse

Labsense International LLC may refuse voluntary returns, refunds, replacements, or future transactions where there is reasonable evidence of fraud or abuse, including:

• Product substitution
• Alteration of merchandise
• False damage claims
• Manipulation of promotional programs
• Repeated abusive return activity
• Other fraudulent conduct

Any action taken under this section remains subject to applicable law and does not eliminate legally protected consumer rights.

Florida Consumers

Labsense International LLC is a Florida limited liability company.

Our standard 14-day eligible return policy is a voluntarily established company policy.

Nothing in this policy is intended to reduce any rights provided by applicable Florida consumer protection law.

Federal and Other Consumer Rights

Nothing contained in this Return & Refund Policy is intended to waive, restrict, or eliminate consumer rights that cannot legally be waived under applicable federal, state, or local law.

If a provision of this policy conflicts with a mandatory legal requirement applicable to a particular transaction, the applicable legal requirement will control.

Policy Updates

Labsense International LLC may update this Return & Refund Policy from time to time.

The updated policy will be published on our website with a revised Last Updated date.

Unless otherwise required by law, purchases will generally be governed by the policy applicable at the time of the transaction.

Contact Us

For questions regarding returns, refunds, damaged merchandise, incorrect products, or this policy, please contact:

Labsense International LLC

Website: Labsenseperfumes.com

Email: Labsense.store@gmail.com

WhatsApp: +1 (407) 669-0129