ORDERS
How can I place an order?
You can place an order directly through our online store at Labsenseperfumes.com.
Simply select your products, add them to your cart, proceed to checkout, enter your shipping information, and complete payment using one of the available payment methods.
How do I know if my order was successfully placed?
After your order is completed, you should receive an order confirmation by email.
The confirmation will include your order number and purchase details. If you do not receive a confirmation, please check your spam or junk folder first.
If you still cannot find it, contact us and provide the name and email address used during checkout.
Can I change my order after it has been placed?
Please contact us as soon as possible if you need to make a change.
We will make reasonable efforts to assist you before your order enters the fulfillment or shipping process.
Once the order has been processed or shipped, changes may no longer be possible.
Can I cancel my order?
You may request cancellation before the order has been processed or transferred to the shipping carrier.
Please contact us as soon as possible.
Once an order has shipped, it can no longer be canceled and will be subject to our Return & Refund Policy.
PRODUCTS & AUTHENTICITY
Are your fragrances authentic?
Labsense International LLC sells products represented as authentic fragrances sourced through our suppliers and distribution channels.
We do not intentionally sell counterfeit fragrances.
Frequently Asked Questions?
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Why does my packaging look slightly different from a photo online?
Fragrance manufacturers may periodically update:
* Boxes
* Bottle designs
* Labels
* Logos
* Fonts
* Colors
* Batch coding
* Packaging materials
* Product presentation
These changes may occur without prior notice.
Minor packaging differences do not necessarily indicate that a product is incorrect or inauthentic.
What is a batch code?
A batch code is a production identifier used by manufacturers to identify a particular manufacturing batch.
Batch code appearance and location may vary depending on the brand and product.
Are all products brand new?
Unless a product is specifically identified as a tester or another product condition, our products are sold as new merchandise.
Do you sell testers?
We may occasionally offer products specifically identified as testers.
When this occurs, the product listing will clearly indicate that the item is a tester.
Tester packaging may differ from standard retail packaging.
FRAGRANCE INFORMATION
What is the difference between Eau de Toilette, Eau de Parfum, Parfum, and Extrait?
These terms generally refer to different fragrance concentrations.
In general:
Eau de Toilette (EDT) tends to have a lighter fragrance concentration.
Eau de Parfum (EDP) usually contains a higher fragrance concentration than EDT.
Parfum typically has a higher concentration than EDP.
Extrait de Parfum is generally among the most concentrated fragrance formats.
Actual performance can vary significantly depending on the fragrance formula, brand, environment, and individual wearer.
How long will a fragrance last on my skin?
Fragrance longevity varies from person to person.
Factors that may affect performance include:
* Skin chemistry
* Temperature
* Humidity
* Fragrance concentration
* Application method
* Skin hydration
* Storage conditions
* Individual fragrance composition
For this reason, we cannot guarantee an exact number of hours of longevity unless specifically stated for a particular product.
Why does a fragrance smell different on me than on someone else?
Fragrances interact with each person’s skin chemistry.
The same fragrance may develop differently depending on skin type, temperature, body chemistry, environment, and other factors.
What does projection mean?
Projection refers to how far a fragrance can be perceived from the person wearing it.
Some fragrances have strong projection, while others remain closer to the skin.
What does longevity mean?
Longevity refers to how long a fragrance remains noticeable after application.
What does sillage mean?
Sillage describes the scent trail left behind by a fragrance as a person moves.
What is a fragrance dry-down?
The dry-down is the later stage of a fragrance after the initial top notes fade.
This is when the base notes usually become more noticeable.
FRAGRANCE NOTES
What are top, middle, and base notes?
Fragrances typically develop in stages.
Top Notes
These are the first notes you smell immediately after application.
Middle Notes / Heart Notes
These appear after the top notes begin to fade and form the core of the fragrance.
Base Notes
These develop later and often remain on the skin the longest.
What does “unisex” mean?
A unisex fragrance is designed to be worn by anyone regardless of gender.
Fragrance preference is personal, so customers are encouraged to choose scents based on the notes and fragrance style they enjoy.
SHIPPING
Where do you ship?
Labsense Perfumes currently ships to eligible addresses within the United States, subject to carrier and transportation restrictions.
Which shipping carriers do you use?
Depending on the destination, order, and applicable shipping requirements, we may use:
* USPS Ground Advantage
* UPS Ground
* FedEx Ground
* Other approved ground transportation services when appropriate
Why are perfumes shipped by ground transportation?
Many perfumes contain alcohol and may be subject to transportation restrictions.
For this reason, some fragrance shipments must use approved ground transportation services.
How long does order processing take?
Orders are generally processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or U.S. federal holidays normally begin processing on the next business day.
How long does delivery take?
After your order ships, standard ground delivery generally takes approximately 3–7 business days.
Actual delivery time depends on the destination, carrier, weather, service conditions, and other factors.
Do you offer free shipping?
Yes.
Labsense Perfumes offers free standard shipping on qualifying U.S. orders of $100 or more, subject to the conditions stated in our Shipping Policy.
Will I receive a tracking number?
Yes.
Once your order ships, you should receive shipping confirmation containing your tracking information.
Why is my tracking number not updating?
Tracking information may take several hours to update after a carrier receives the package.
If tracking does not update for an unusual period of time, please contact us for assistance.
My package says delivered, but I cannot find it. What should I do?
Please first:
* Check around your delivery location
* Check your mailbox or mailroom
* Check with household members
* Check with neighbors
* Check with your leasing office, front desk, or property management
* Allow up to 24 hours in case of an early carrier delivery scan
If the package still cannot be located, please contact us.
RETURNS & REFUNDS
What is your return policy?
Eligible online purchases may be returned within 14 calendar days of the delivery date, subject to our Return & Refund Policy.
Products must generally be:
* Unopened
* Unused
* In original condition
* In original packaging
* With original seals intact
Can I return a perfume after opening it?
Generally, no.
Opened, sprayed, tested, or used fragrances are not eligible for a standard voluntary return unless the product arrived damaged, defective, leaking, incorrect, or applicable law requires otherwise.
Can I return a fragrance because I do not like the smell?
An opened fragrance cannot generally be returned simply because the customer does not like the scent.
Fragrance preference is highly personal and subjective.
We recommend carefully reviewing the fragrance notes and product description before purchasing.
Who pays for return shipping?
For an eligible voluntary return, the customer is generally responsible for return shipping costs.
If the product arrived damaged, defective, leaking, or incorrect due to our error, we will review the situation and determine the appropriate resolution.
How do I request a return?
Contact us before sending anything back.
Please provide:
* Your full name
* Order number
* Product you wish to return
* Reason for the return
* Photos when requested
Contact:
Email: labsense.store@gmail.com
WhatsApp: +1 (407) 669-0129
How long does a refund take?
After an approved return is received and inspected, the refund will generally be issued to the original payment method.
After we process the refund, your financial institution may take approximately 5–10 business days to post the credit to your account.
DAMAGED OR INCORRECT ORDERS
What should I do if my fragrance arrives broken or leaking?
Please contact us as soon as reasonably possible.
For faster resolution, we recommend notifying us within 48 hours of delivery.
Please keep:
* The product
* Product box
* Shipping box
* Packing materials
We may ask for photos to document the issue.
What if I receive the wrong fragrance?
Please contact us with your order number and photos of the product received.
If we confirm that the incorrect product was shipped due to our error, we will provide instructions for resolving the issue.
What if an item is missing from my order?
Contact us and provide:
* Your order number
* Name of the missing item
* Photos of the products received
* Photos of the shipping package when available
We will review the order and fulfillment records.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on your device and checkout configuration, available options may include major credit cards and digital payment methods supported by Shopify.
Is my payment information secure?
Payments made through our online store are processed through supported secure payment providers and Shopify’s checkout environment.
Labsense International LLC does not require customers to send credit card information by email or WhatsApp.
When will I be charged?
Payment is generally processed when your order is completed through checkout.
DISCOUNTS & PROMOTIONS
Can I use more than one discount at the same time?
Discount combinations depend on the specific promotion and Shopify checkout rules.
Some discounts may not be combined with other discounts.
Do promotional codes expire?
Some promotional codes may have expiration dates or specific eligibility requirements.
Any applicable terms will be displayed with the promotion.
Can a discount be applied after an order is completed?
Discounts normally must be applied during checkout.
We cannot guarantee that a promotion can be added after an order has already been completed.
FREE GIFTS & PROMOTIONS
What happens to a free gift if I return part of my order?
If a free gift was provided because your order met a promotional requirement, the gift may also need to be returned if the remaining purchase no longer qualifies for the promotion.
Please refer to our Return & Refund Policy for details.
GIFT SETS
Can I return only one item from a gift set?
Gift sets and bundles generally must be returned complete, unopened, unused, and with all original components.
Individual items from a set generally cannot be returned separately unless an individual product arrived damaged, defective, leaking, or incorrect.
PRODUCT STORAGE
How should I store my perfume?
For best results, fragrances should generally be stored:
* In a cool, dry place
* Away from direct sunlight
* Away from excessive heat
* Away from high humidity
* With the bottle properly closed
Avoid leaving perfume for extended periods in hot vehicles or direct sunlight.
Should perfume be stored in a refrigerator?
Refrigeration is generally not necessary. Stable room temperature, away from heat and direct sunlight, is normally appropriate for fragrance storage.
CONTACT
How can I contact Labsense Perfumes?
We are happy to assist with questions about orders, products, shipping, or returns.
Labsense International LLC
Website: Labsenseperfumes.com
Email: labsense.store@gmail.com
WhatsApp: +1 (407) 669-0129
For order-related questions, please include your order number whenever possible.